Shipping

You can place your order by completing the request form via the QueUP App. The application is available for download on the Google Play Store (Android) and the App Store (iOS).

No. You can order delivery regardless of the facility visited, provided you have a valid prescription recorded in Bru-HIMS.

Yes. Currently, this service is available for deliveries to addresses within the Brunei-Muara, Tutong, and Belait districts. In the next phase, the service will be expanded to include Temburong.

A flat delivery fee of BND3.00*. (*Subject to change)

Once your request is approved and processed by the Department of Pharmaceutical Services, PosBru will contact you to inform about the delivery and payment. You are advised to pay the delivery fee in cash to the PosBru representative upon the arrival of your medication at the address specified in the QueUP app.

In most cases, medication is supplied for 30 days. However, you may request an extended supply by using the "Remarks" box in your application. The Department of Pharmaceutical Services will review your request; additional supply is subject to stock availability and pharmacist approval.

Currently, this delivery service is exclusively available to patients who receive their medications free of charge at Government health institutions.

You will typically receive your medication on the next working day. Under standard operating conditions, all deliveries are completed no later than the third working day (J+2).

Yes. Controlled substances (such as Morphine and Fentanyl) cannot be delivered through this service and must be collected in person.

Please contact the Department of Pharmaceutical Services at 2340319 during office hours for immediate assistance if such an incident occurs.

Yes. Your package will be delivered to the specific "Delivery Address" you entered into the system when placing your order via the QueUP app.

Please contact the PosBru Customer Service Center at 2380481 or via WhatsApp at 8711002 during office hours for assistance.

You may place your order via the QueUP app at any time. However, please note that orders placed on Public Holidays (including Fridays and Sundays) or after 2:00 PM on working days will be processed on the following business day. Public notices will be issued to provide updates on processing times. For further inquiries, please contact 2380481 or WhatsApp 8711002.

Yes, we provide delivery for medications that require cold storage. We utilize specialized temperature-controlled bags for transport, and the internal temperature is strictly monitored throughout the delivery process to ensure the integrity of your medication.

You can monitor the progress of your request by checking the "Delivery Status" tab within the QueUP application.